Privacy Policy

Last updated: January 2026

1. Introduction

Sovaner ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform.

2. Information We Collect

2.1 Personal Information

Full name and contact information (email, phone number)
Billing and shipping addresses
Payment information (processed securely through our payment partners)
Government-issued identification (for seller verification)
Profile pictures and selfies (for verification purposes)
Date of birth

2.2 Automatically Collected Information

Device information (type, operating system, browser)
IP address and location data
Usage data (pages visited, time spent, interactions)
Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

Provide and maintain our services
Process transactions and send related information
Verify seller identity and prevent fraud
Send promotional communications (with your consent)
Respond to customer service requests
Improve our Platform and user experience
Comply with legal obligations
Protect against fraudulent or illegal activity

4. Information Sharing

We may share your information with:

Service Providers: Third parties who assist in operating our Platform (payment processors, shipping partners, cloud services)
Sellers/Buyers: Necessary transaction information to complete purchases
Legal Requirements: When required by law or to protect our rights
Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

Encryption of sensitive data in transit and at rest
Regular security assessments and audits
Access controls and authentication measures
Employee training on data protection

6. Data Retention

We retain your personal information for as long as necessary to:

Provide our services to you
Comply with legal obligations
Resolve disputes and enforce agreements

7. Your Rights

You have the right to:

Access your personal information
Correct inaccurate or incomplete data
Request deletion of your data (subject to legal requirements)
Opt-out of marketing communications
Withdraw consent where applicable
Lodge a complaint with relevant authorities

8. Cookies

We use cookies and similar technologies to:

Keep you logged in
Remember your preferences
Analyze Platform usage
Deliver personalized content

You can manage cookie preferences through your browser settings.

9. Children's Privacy

Our Platform is not intended for children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes through email or prominent notice on our Platform.

11. Contact Us

For privacy-related inquiries:

Data Protection Officer
Sovaner
Email: privacy@sovaner.com
Phone: +233 XX XXX XXXX